OmniPCX RECORD Suite

For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations.

By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance.

Highlights

Record voice and online interactions between your employees and customers
Improve the quality of future customer interactions by identifying coaching opportunities
Use dashboards and call recordings to generate detailed reports

Features

Designed for use with the OmniPCX Enterprise Communication Server platform
Modular solution: Record, Screen Capture, Silent Monitor, Quality Monitor
Non-IP streaming converted to IP with plug-and-play, solid-state Packetizer
Call recording in VoIP, digital, analog, SIP and mixed environments
Recordings are centralized from independent satellite sites to a central server
In line with Payment Cards Industry (PCI) requirements for call recording systems
Solid-state or virtual solution with minimal requirements (only a single server needed to support a mixed IP/non-IP environment)
Encrypted environment compatibility
Microsoft Active Directory and Radius connection capability
Multi-tenant solution